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FAQs
FAQs
Frequently asked questions
27 articles in this collection
Written by
Derek Mitchell,
Nate Phillips,
and
Shawn Kranitz
How can I add a new module or inverter?
Don't see the module or inverter you're looking for? Find out how you can have it added to our database!
Written by
Shawn Kranitz
Updated over a week ago
How can I add a new racking product?
Find out how you can help us add support for new racking systems
Written by
Nate Phillips
Updated over a week ago
How can I generate PV documents with SolarDesignTool?
How to Generate a Complete Permit Package, Concept Design, and System Datasheet
Written by
Shawn Kranitz
Updated over a week ago
Where can I get engineering stamps?
List of approved stamp vendors
Written by
Nate Phillips
Updated over a week ago
Why is the site plan not showing up on my site plan page?
Written by
Shawn Kranitz
Updated over a week ago
Why can't I import my own CAD file?
Written by
Derek Mitchell
Updated over a week ago
What if I think I've found a problem with the software?
Help us help you by giving us details into the issue you're encountering
Written by
Shawn Kranitz
Updated over a week ago
Can I use SolarDesignTool as a homeowner?
Written by
Shawn Kranitz
Updated over a week ago
Electrical System Design
What kind of Energy Storage & Battery options are supported?
Learn more about what energy storage options we support, and how to get them into your design.
Written by
Shawn Kranitz
Updated over a week ago
What size system can I design with SolarDesignTool?
The target range of SolarDesignTool's design capabilities
Written by
Shawn Kranitz
Updated over a week ago
How can I specify NM-B (Romex) or THHN in my design?
Written by
Shawn Kranitz
Updated over a week ago
How do I add a subpanel to my project?
Written by
Nate Phillips
Updated over a week ago
Why is my main breaker derated?
About derated breakers on load-side interconnected systems
Written by
Shawn Kranitz
Updated over a week ago
Why doesn't my permit package include a single-line diagram?
Wondering why an SLD was not included in your permit package?
Written by
Shawn Kranitz
Updated over a week ago
What grid voltage is used when I create a project?
Written by
Shawn Kranitz
Updated over a week ago
Does SolarDesignTool support bifacial modules?
Written by
Nate Phillips
Updated over a week ago
Mechanical System Design
Where can I find the maximum rail span values for IronRidge Pitched Roof racking?
How to get the correct maximum rail span values when using IronRidge Pitched Roof racking systems
Written by
Nate Phillips
Updated over a week ago
Where can I find the maximum rail span values for SnapNRack Ultra Rail racking?
How to get the correct maximum rail span values when using SnapNRack Ultra Rail racking systems
Written by
Nate Phillips
Updated over a week ago
Where can I find the maximum rail span values for SnapNRack 100 Series racking?
How to get the correct maximum rail span values when using SnapNRack 100 Series racking systems
Written by
Nate Phillips
Updated over a week ago
Where can I find the maximum rail span values for Quick Mount PV QRail racking?
How to get the correct maximum rail span values when using Quick Mount PV QRail racking systems
Written by
Nate Phillips
Updated over a week ago
Where can I find the maximum rail span values for SunModo SMR racking?
Written by
Nate Phillips
Updated over a week ago
Where can I find the maximum rail span values for Everest Crossrail racking?
Written by
Nate Phillips
Updated over a week ago
How do I find the least horizontal dimension?
Correctly size wind zones for projects using aerial trace-over
Written by
Shawn Kranitz
Updated over a week ago
Profile & Settings
How can I add another user to my account?
All the steps you need to get an additional user on your account
Written by
Shawn Kranitz
Updated over a week ago
Billing & Customer Support
How much does it cost to use SolarDesignTool?
Written by
Nate Phillips
Updated over a week ago
How do I apply for a refund?
How to review your permit purchases and get a full refund if your permit package was rejected
Written by
Nate Phillips
Updated over a week ago
Why don't you offer phone support?
Written by
Shawn Kranitz
Updated over a week ago