FAQs

How can I add a new module or inverter?

Don't see the module or inverter you're looking for? Find out how you can have it added to our database!

Written by Shawn Kranitz
Updated over a week ago

How can I add a new racking product?

Find out how you can help us add support for new racking systems

Written by Nate Phillips
Updated over a week ago

How can I generate PV documents with SolarDesignTool?

How to Generate a Complete Permit Package, Concept Design, and System Datasheet

Written by Shawn Kranitz
Updated over a week ago

Where can I get engineering stamps?

List of approved stamp vendors

Written by Nate Phillips
Updated over a week ago

Why is the site plan not showing up on my site plan page?

Written by Shawn Kranitz
Updated over a week ago

Why can't I import my own CAD file?

Written by Derek Mitchell
Updated over a week ago

What if I think I've found a problem with the software?

Help us help you by giving us details into the issue you're encountering

Written by Shawn Kranitz
Updated over a week ago

Can I use SolarDesignTool as a homeowner?

Written by Shawn Kranitz
Updated over a week ago

What size system can I design with SolarDesignTool?

The target range of SolarDesignTool's design capabilities

Written by Shawn Kranitz
Updated over a week ago

How can I specify NM-B (Romex) or THHN in my design?

Written by Shawn Kranitz
Updated over a week ago

How do I add a subpanel to my project?

Written by Nate Phillips
Updated over a week ago

Why is my main breaker derated?

About derated breakers on load-side interconnected systems

Written by Shawn Kranitz
Updated over a week ago

Why doesn't my permit package include a single-line diagram?

Wondering why an SLD was not included in your permit package?

Written by Shawn Kranitz
Updated over a week ago

What grid voltage is used when I create a project?

Written by Shawn Kranitz
Updated over a week ago

Does SolarDesignTool support bifacial modules?

Written by Nate Phillips
Updated over a week ago

Where can I find the maximum rail span values for IronRidge Pitched Roof racking?

How to get the correct maximum rail span values when using IronRidge Pitched Roof racking systems

Written by Nate Phillips
Updated over a week ago

Where can I find the maximum rail span values for SnapNRack Ultra Rail racking?

How to get the correct maximum rail span values when using SnapNRack Ultra Rail racking systems

Written by Nate Phillips
Updated over a week ago

Where can I find the maximum rail span values for SnapNRack 100 Series racking?

How to get the correct maximum rail span values when using SnapNRack 100 Series racking systems

Written by Nate Phillips
Updated over a week ago

Where can I find the maximum rail span values for Quick Mount PV QRail racking?

How to get the correct maximum rail span values when using Quick Mount PV QRail racking systems

Written by Nate Phillips
Updated over a week ago

Where can I find the maximum rail span values for Everest Crossrail racking?

Written by Nate Phillips
Updated over a week ago

How do I find the least horizontal dimension?

Correctly size wind zones for projects using aerial trace-over

Written by Shawn Kranitz
Updated over a week ago

How can I add another user to my account?

All the steps you need to get an additional user on your account

Written by Shawn Kranitz
Updated over a week ago

How much does it cost to use SolarDesignTool?

Written by Nate Phillips
Updated over a week ago

How do I apply for a refund?

How to review your permit purchases and get a full refund if your permit package was rejected

Written by Nate Phillips
Updated over a week ago

Why don't you offer phone support?

Written by Shawn Kranitz
Updated over a week ago